Savvvy Saturday Session - Leadership Orientation, Destructive Dozen

Last week we looked at “The Magnificent Seven” of Resolving Conflicts Don’ts
Do’s. This week will be the Destructive Dozen.

YELLING – Few people respond well when you raise your voice loudly when
you are trying to communicate with them.

BLAMING – Verbally attacking someone else and making the focus of the
situation personal.

REACTING DEFENSIVELY - Makes the other person feel like a wall has been
erected between you.

FOCUS ON PERCEIVED INTENTIONS – Can lead you to making assumptions
that prevent you from seeing people’s actions.

NOT DEALING WITH THE SITUATION – One of the more common
behaviors in conflict situations that generally leads to creating a worse situation
than the actual one.

MAKING SUBTLE DIGS AND SARCASTIC REMARKS – Comments that belittle
others and won’t help to solve the conflict.

COMPLAINING CONSTANTLY ABOUT THE SITUATION – Constant
complaining will cause others to tune you out.

ISSUING ULTIMATUMS – Will be received as harsh demands of threats and
may create animosity and defiance.

PUSHING HARDER AND HARDER FOR YOUR WAY – Lack of consideration
for the other person’s view may make you less persuasive.

SENDING FLAMING E-MAILS MESSAGES – Telling other about your concern
can generally sound like you’re complaining or degrading that person; is great
for stimulating rumors and stirring plenty of negative energy.

Conflicts are a part of our professional and personal lives. Take the
time to learn how resolve the conflicts … it is time well spent.

Savvy Saturday Session - Leadership Orientation with Caroline Sutherlin

What a great time was had by all at the Texas State Chapter Leadership
Orientation last week! The setting was beautiful, the networking
outstanding and the education empowering…

One of our past state presidents, Carolyn Sutherlin, discussed with the 2010
state officers the “Resolving Conflicts Don’ts and Do’s”. These tips would
be useful in all of our relationships…. let's start with the "Do's" first.

THE MAGNIFICENT SEVEN

GO TO THE SOURCE – Face-to-face interaction is best for resolving
disputes and conflicts. E-mail can’t do it; neither can voice mail

STAY IN CONTROL – The toughest job you have to do is
manage yourself.

STAY FOCUSED ON THE ISSUES – Ability to listen and understand
the other person’s point of view will positively influence the outcomes.

BE STRAIGHT AND SINCERE - Need to be direct, respectful in
your tone and constructive in your use of language.

GO FOR SOLUTIONS – Entire emphasis needs to be solutions-oriented,
so that the end result creates an improvement, corrects an error, or makes
things better than they were in their previous state.

ASSUME THE OTHER PERSON MEANS WELL – Takes your focus
away from what you perceive someone intended and places it on the
actions you see.

Next week, we will look at the "Don'ts"